Refund policy

We want you to love your gift box. If your order arrives damaged or incorrect, please contact us immediately at lumeabox.shop@gmail.com with photos — we will make it right with a replacement or a full refund, and we will cover the return shipping.

If you change your mind, you may request a return within 30 days of receiving your order. To be eligible, the box must be unopened and in its original packaging. To start a return, please contact us at lumeabox.shop@gmail.com.

Return shipping costs are paid by the customer, except for damaged or incorrect orders. The original shipping fee is non-refundable, except when the order arrived damaged or incorrect. Once we receive and inspect your return, we will issue the refund to your original payment method within 5 business days.